IIBA Toronto

Speaker Series

Working With

Stakeholders & Customers

PART 2

Wednesday, September 11,  2024  7:00 pm ET

Increase
Stakeholder & Customer
Engagement

In this presentation David Mantica will finish the interactive presentation started in August. We will have a group discussion on techniques and attitudes used to increase engagement with both Stakeholders and customers. We will talk about the “You” part of engagement and ways to connect with others in a positive way to get the most out of every engagement. From there we will discuss engagement tools including persona development. We will finish with a discuss of methods to practice to consistently add the customer or stakeholders voice into the work you do.

Be ready for some conversation!

Attend Free!

Meeting fees are waived.

Building Clarity and Cohesion

Come join us for an evening of business analysis community and networking as you learn and review parts of the IIBA BABOK 

This 1 1/2 hour session delivers

1.5 CDU credit hours for IIBA Re-certification

David Mantica
Presenter

David Mantica serves as Vice President and General Manager for SoftEd US. Fueled by his passion for developing empowered knowledge workers, he helps companies develop their teams through training and coaching, equipping them with today’s critical skills needed to work effectively in a volatile, uncertain, complex and ambiguous (VUCA) world.

David’s home base is Raleigh-Durham, NC. With over 30 years of experience and more than 700 speaking engagements, he inspires better work practices in marketing, product management, project management, software development, executive management, and other key areas of technology and business operations.