International Institute of Business Analysis TORONTO
Thursday, May 4, 2023 12:05 pm
This is a lunch bag presentation
taking place during the noon hour
Click here to register for this event using Zoom
Buddhism recognizes the four noble truths of suffering: life is about suffering and how to deal with it. There is a parallel with IT.
Interactions with IT systems and IT people often involve excessive emotional labour. Both for the user and the service provider. It is often caused by inconsiderate people or uncompromising algorithms, and more empathy is needed to reduce the suffering.
These experiential requirements should clearly concern the caring business analyst.
This session explores the phenomenon of IT service suffering, how to measure it, how to minimize it, and the role of the business analyst. It references s XLA (experience level agreement), Service-dominant logic, Experience-dominant logic, Reflections on Product to Value, and other sources.
Takeaways in terms of beliefs:
Building Clarity and Cohesion
Come join us for an evening of business analysis community and networking as you learn and review parts of the IIBA BABOK
This 1 1/2 hour session delivers
1.5 CDU credit hours for IIBA Re-certification
Amsterdam, The Netherlands
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