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Speaker Series - What is Culture? Process-centric change projects - Dealing with the hard and the soft stuff - Sasha Aganova

  • 20 Jan 2016
  • 5:30 PM - 8:00 PM
  • George Brown College Casa Loma Campus, 160 Kendal Avenue, Toronto, ON M5R 1M3


  • Member in good standing of the IIBA Toronto Chapter
  • Not currently an IIBA Toronto Member. $25 if pre registered. $35 at the door (cash, credit card). Online registration closes at 5 PM on the day of the event.

Registration is closed

What is Culture?

Dealing with the

hard and the soft stuff

Business Analysis


We are now meeting at George Brown College Casa Loma Campus due to construction.

Event Particulars

Date: Wednesday, January 20, 2016

Time: 5:30 – 8:00 pm

Registration / Networking: 5:30 – 6:15 pm

Newcomers/About Us: 6:00 - 6:15 pm

Brainstorming: 6:15 - 6:25 pm

Chapter News: 6:25 – 6:30 pm

Presentation: 6:30 – 8:00 pm


Room E321 

160 Kendal Avenue

Toronto, ON  M5R 1M3

George Brown College

Casa Loma Campus




Dupont TTC Subway Station 400 Meters from entrance.  Paid parking and street parking in area.

160 Kendal Avenue

Event Presentation

Peter Drucker‘s famous quote “Culture eats strategy for breakfast” could not be more true than in the world of business change. Today we could add “Culture feeds on structure all day long” meaning that, no matter how well you design your processes and your capabilities, a cultural gap will ultimately eat away at and destroy any hope of real sustainable change. To mitigate this challenge, the cultural requirements must be considered along with the structural business change, designed in from the outset and purposefully implemented and managed on a continuing basis.

Instead of waiting until we design processes and capabilities and then stressing over a lack of adoption or buy-in, a new approach is emerging. This method determines the desired behaviours by process role, derives needed values, beliefs and assumptions and establishes an approach to turn these into habits. This ‘soft stuff’ must occur at the same time as determining the desired structural changes (‘hard stuff’) by actively designing a holistic solution that will deal with both.

This session will show what it takes to build cultural transition into our existing business change methodologies.

  • The un-stickiness of change
  • Process-centric change projects – structural and cultural
  • Determining desired behaviours
  • Designing supportive cultural solutions
  • Making it stick

Event Presenter

Sasha Aganova, MBA 

is the Managing Partner of 

Process Renewal Group. 

She brings breakthrough results to the Business Process Management arena by integrating cultural development into the methodology. She is an expert in BPM and Continuous Improvement with over 15 years' experience in leading large scale process improvement initiatives, establishing Business Process Management best practices and developing the overall process Architecture in various business environments and industries. Sasha has helped some of the largest Canadian and international companies to evaluate and implement BPM.

Process Renewal Group – enhancing your ability to deliver sustainable business results 

Event Sponsor

Process Renewal Group is longest running Business Process Consulting firm in the world having pioneered many of the industry standard approaches for process management and improvement. PRG is recognized for pragmatically aligning business processes with strategic objectives, and helping organizations successfully realize and sustain the benefits of integrated process management and cultural transformation.

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