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Effective Facilitation, Elicitation, Communication and Documentation Techniques Workshop for Business Analysts

  • 25 Oct 2014
  • 9:00 AM - 4:00 PM
  • Toronto Marriott Bloor Yorkville Hotel, 90 Bloor Street East
  • 3


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Learn to use Effective Facilitation, Elicitation, Communication and Documentation Techniques in order to:

·  Understand the value of standardizing requirements gathering

·  Understand the different types of initiatives and which area of requirements to focus on

·  How to effectively gather requirements

·  How to use a number of documentation models



The workshop will take place at the Marriott Hotel near Yonge and Bloor in Toronto. It begins at 9am.and runs until 3pm. There will be classroom portion of the workshop where participants will be encouraged to ask questions followed by a number of exercises where the participants will work in groups of 3 to 5 people to complete exercises and then there will be an opportunity to present the results.

Learning objectives
Learn to be more effective Business Analysts by using facilitation, elicitation, communication and documentation Techniques



1. Introduction
    a. Definition of  requirements
    b. what defines a complete set of requirements


2. What is facilitation versus elicitation?
    a. when to use which technique
    b. how to gauge which type of initiative you are  involved in
    c. how to determine the audience and the their role

3. How to plan an interview

4. How to adjust when the plan does not come together

5. Requirements gathering exercises

6. Communication and Documentation Techniques
    a. SIPOC diagram
    b. Entity relationship diagram/semantic diagram
    c. Swim lane diagram

7. Documentation Exercises

8. Presentation of in classroom exercises



Workshop Sponsor

IIBA Toronto Chapter is pleased to be partnering with Global Knowledge to bring you this excellent value workshop. We thank Global Knowledge Canada for their valuable support and passion about all things business analysis.



Ann Nagy

Senior Consultant

Solutions in Context

Anne has over 30 years experience in I&IT focusing on integrated end to end business solutions.  


Roles have included:
• Business Analysis
• Project Management
• IM/ IT Quality Assurance Analysis
• Systems Analysis 


Class time duration: 6.00 hours

IIBA CDU credits: 6.0 credits

Morning & Afternoon Coffee/ Tea and Lunch is included

Chapter Member Price: $259.00

Non-Member Price: $309.00

The Bay parking at 25 Asquith Avenue (first north of Bloor St.) is $6.00 all day on Saturdays.

Cancellation by participant
Students will receive a refund only if IIBA Toronto receives a notice of cancellation more than 10 full calendar days (not including the class date) before the class start date.

If a student does not attend a scheduled session, there will be no refund or reschedule given. Payment is forfeited.

Student substitutions are allowed.


Cancellation or reschedule by IIBA Toronto

The IIBA Toronto chapter, who is providing this workshop, reserves the right to cancel or reschedule this event.



Should you have any questions or need assistance, please contact us at

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